In the course of your visits to our tweedcoastmazda.com.au website (the ‘website’) or use of our services, Tweed Coast Mazda (‘we’, ‘us’ ,‘our’) may obtain the following information about you: name, company name, email address, telephone number, geographic location, IP address, support queries and social media handles (together ‘Personal Information’).
If you are using our services, we may further collect Personal Information about your vehicle and registration details.
Personally Identifiable Information: We use the information we collect to deliver our services to you, including: communicating with you, notifying you of updates and offers, sharing useful content, measuring customer satisfaction, and delivering our services.
Marketing communications are only sent to you if you have requested or subscribed to them. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.
Non-Personally Identifiable Information: We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
We may disclose your Personal Information in certain circumstances.
As part of the delivery of our services, we are required by law to disclose your Personal Information for certain transactions. For example we may disclose your Personal Information during the registration or transfer of a vehicle, or to an insurance company that may require it for your Compulsory Third Party insurance. We may also disclose your Personal Information to the Motor Vehicle Manufacturer or Distributor to ensure the proper registration of Warranty details for the protection of your customer vehicle. We never do so without your authorisation and all third party providers are under the same duty of confidentiality.
Further, we may from time to time need to disclose certain information, which may include your Personal Information, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Information, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Information in good faith and where required by any of the above circumstances.
We do not and will not sell or deal in Personal Information or any customer information at any time.
Cookies can be either ‘persistent’ or ‘session’ cookies. Persistent cookies remain on your personal computer or mobile device when you go offline and session cookies are deleted when you close your web browser.
Most web browsers automatically accept cookies which makes your next visit easier but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website and you may not be able to use some of the website features, including storing your preferences on our site. In addition, some of our pages may not display properly.
If you would like to delete or change your cookies, you can visit the help pages of your web browser to change your cookie preferences. You may also visit http://www.youronlinechoices.com.au/ for further details about how to opt out of cookies or information on your cookies choices.
Tweed Coast Mazda relies upon the personal information we hold about you to efficiently conduct our business of providing motor vehicle sales and services. For this reason it is extremely important that the information we collect is accurate, complete and up to date.
During the course of our business relationship with you, we may ask you, from time to time to tell us of any changes to your personal information; however, you may wish to contact us at anytime to furnish us with changes to your circumstances.
You can review, correct, update or delete your Personal Information by contacting us directly to do so.
The protection of your personal information is a priority for Tweed Coast Mazda.
We take all reasonable precautions to safeguard your personal information from loss, misuse, unauthorized access, modification or disclosure.
We will use all reasonable means to protect the confidentiality of your Personal Information while in our possession or control. All information we receive from you is stored and protected on our secure servers from unauthorized use or access. Credit card information is encrypted before transmission and is not stored by us on our servers.
To enable us to deliver our services, we may transfer information that we collect about you, including Personal Information, across borders for storage and processing in countries other than Australia. If your Personal Information is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.
We retain your Personal Information for as long as needed to provide our services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
In the event there is a breach of our security and your Personal Information is compromised, we will promptly notify you in compliance with the applicable law.
You may request access to any of the personal information we hold about you.
In most cases, a summary of personal information such as your name and address details, contact telephone numbers are freely available to you by contacting any one of our branches.
All requests for access to personal information will be handled as quickly as possible and we shall endeavour to process any request for access within 30 days of having received the request. For requests for information which may be held in archives, a fee may be charged to cover the cost of retrieval and the supply of the information to you.
Tweed Coast Mazda may be required by law to retain your personal information for a period of time after you have finished a relationship with us. After the required time has passed, we will attend to the destruction or deletion of your personal information.